Essential Duties & Responsibilities acting as the vital link between customers and company operations, accurately inputting, managing, and tracking sales orders in a database. Responsibilities include verifying customer information, checking inventory, processing payments, and coordinating with departments to ensure prompt, accurate fulfillment.
• Order Management: Accurately input, update, and maintain customer purchase orders in the company database.
• Customer Interaction: Respond to inquiries via phone or email regarding order status, pricing, or product availability.
• Accuracy & Verification: Verify customer information, item numbers, pricing, and shipping details to ensure data integrity.
• Problem Solving: Address issues with unfulfilled orders, delays, or discrepancies in inventory.
• Coordination: Collaborate with sales, manufacturing, warehouse, and shipping departments to expedite or trace shipments.
• Administrative Tasks: Prepare invoices, sales reports, and manage backorders.
Competencies:
• Proficiency in Technology: Strong data entry skills and experience with CRM or ERP software (e.g., Salesforce, SAP, ProfitFab, Global Shop).
• Attention to Detail: High level of accuracy in inputting data to prevent shipping or billing errors.
• Communication Skills: Excellent verbal and written communication for customer interaction.
• Organization & Multitasking: Ability to handle high-volume, fast-paced environments.
• Education/Experience: High school diploma or equivalent, preferred with prior customer service or administrative experience.
Education & Experience: High school diploma or equivalent. Manufacturing experience, preferably in metal fabrication.
Ability to pass a pre-employment drug screen and background check.
Work Environment: Occasionally exposed to fumes or airborne particles. The warehouse is not temperature controlled and exposed to hot and cold temperatures. Eye protection and steel toe footwear are required.